Essentials Pack #2

Return & Refund Policy

Thanks for shopping with Balloons and Cake Melbourne

If you are not entirely satisfied with your purchase, we're here to help.
 

Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.
 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

DELIVERIES - COVID 19 DELAYS

Australian orders are experiencing slight delays. Please allow for an extra 3-5 days delivery time. 

Deliveries outside Australia are experiencing delays. If your ordering outside of Australia, please leave plenty of time for your delivery.